Implementing Quality Improvements in Public Transport
نویسندگان
چکیده
منابع مشابه
Implementing Quality Improvements in Public Transport
This study addresses two questions: (1) What effect does quality improvement have on satisfaction with public transport services? (2) What effect does quality improvement have on passengers’ perceived frequency of negative critical incidents? A representative sample was used of people 16 to 75 years old in the 13 regions in Sweden that were conducting quality improvements in public transport. D...
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ژورنال
عنوان ژورنال: Journal of Public Transportation
سال: 2004
ISSN: 1077-291X,2375-0901
DOI: 10.5038/2375-0901.7.4.3